Guest post by Denis Lucey, Vice-President of Dell EMC EMEA Commercial Support Services
At the heart of every successful relationship between a business and i...
Networking solutions provider Bootstrap was acquired by IT services company Arkphire during 2016. The company recently celebrated its’ 40th anniversary in busi...
Written by Jason Grills
Virgin Group CEO, Sir Richard Branson has become a name to reckon with in the business world. Among a lot of other factors behind his success, exceptional customer service has always stood out. Known for delivering valuable...
Microsoft Ireland and Codec research shows:
65% of Irish organisations with customer contact centres currently view Artificial Intelligence (AI) as an aver...
What is your background briefly?
I have 30+ years of experience in New York City, San Francisco and globally within Advertising/Marketing/Direct/Digital and ...
Yoav Barel, Founder of the Chatbot Summit, spoke to Irish Tech News about this event, what to expect, and how it was started.
What was the inspiration to start Chatbot Summit?
As someone who’s been in the digital experience market for close to ...
How good customer service can be aided by great technology, yet it can never be replaced by it!
Good customer service is looking after your customer so their...
The international car rental company Green Motion’s UK franchise network has been at the receiving end of multiple customer complaints in recent weeks relating ...
What is your background briefly?
I am the President & CEO of Morgate Consulting Solutions Inc. ("MCS"), premiere boutique in Calgary, Alberta that provide business and consulting services in large Oil and Gas, private and public companies acro...
