Phones are one of the key channels in which businesses can invest in to further their growth. However, choosing the right channel is an art in itself. If you wo...
Intercom, the first customer platform for internet businesses, has announced a $125 million Series D round, with a post-money valuation of $1.275 billion. The r...
By Denis Lucey, Vice-President of Dell EMC EMEA Commercial Support Services
Cultivating a smart customer-first culture can be a challenge for business. With instant access to information, a growing array of new business models, and new emerging tech...
Exigent Networks, Irish Telecom and Netforce announce that they are officially combining with immediate effect into one united technology group under the new Pa...
A unique new app is set to change the face of the security industry in Ireland thanks to a family-friendly company who aim to rewrite the rules of customer enga...
By Leslee O’Loughlin, Human Resources Manager Enterprise Rent-A-Car Ireland
In this digital age, customer service seems to be an area of business that companies automatically presume is heavily supported and perfectly matched with technology. Cust...
Describe the company – the elevator pitch...
Akita is a Customer Success Management platform. Our software helps ensure that your customers get real value from...
CxOs really don't want to hear about your features. Tell them this instead.
Ever bounced into a sales pitch all excited about a new feature or piece of techn...
Latest interesting guest post by Minter Dial
“Why should I bother being on social networks?” asked the CEO of a major organization. “It seems like a major waste of my time when I barely have enough time for strategic thinking.”
As the social me...
