Exigent Networks, Irish Telecom and Netforce announce that they are officially combining with immediate effect into one united technology group under the new Paradyn brand. This combination creates Ireland’s first integrated group of managed IT, security, network and business connectivity providers. Paradyn brings together the management of 30,000 users in 300 active business and public sector customers.
This follows Exigent Networks’ October 2016 acquisition of Netforce, the managed IT services provider, and includes a full merger of Exigent Networks and its sister company, Irish Telecom. The newly integrated Paradyn group employs 40 people between Cork and Dublin offices and is now able to offer customers a single source for all on-site and intra-site IT and communications systems.
The company is investing €250,000 in the rebrand and in new customer and business operations systems, including service management, customer relationship management and document management to allow the three teams to work effectively as one. The investment also includes staff integration and cross-training to ensure that first line engineers can deal with all IT and communications service requests.
Cillian McCarthy, Paradyn’s chief executive officer comments: “By merging these three standalone businesses under a single brand, we have a larger customer base, greater expertise and a stronger position for expansion in the Irish and UK markets. We can concentrate marketing resources into promoting one brand and achieve synergies by deepening the great customer relationships that our businesses have. The back-office integration has already happened so that todayâ€™s customer facing switch-on will be seamless.”
Paradyn’s vision is to make life easy for customers in the increasingly complex world of technology and this unification of three companies makes sense for customers, as McCarthy explains, “Think of the complexity of managing desktop PCs and servers in a multi-site organisation; with cloud services; back-ups and security; Office 365; broadband connectivity; and unified communications systems. We bring all of this together in a properly thought-out and more secure end-to-end solution.”
Paradyn’s engineers can monitor all aspects of a customer’s infrastructure from its operations centre, enabling fast resolution times and ensuring that it can meet its 90% first-call fix promise. The service also means that customers’ employees are spending less time on IT management which improves system uptime and enables economies of scale for its clients.
McCarthy continued, “We pride ourselves on the relationships we have built with clients and our 98% customer retention rate is testament to this. Although we have a new name, I want to reassure our customers that they can expect an even better level of seamless customer support, while also being able to access the additional end-to-end services and even better technical expertise that we now offer.”
It is also worth noting that there will be no changes to customer contracts and service agreements.