As we roll into 2019 the need for customer service and speed has never been more prominent. We are in a digital age where customers demand action at the click o...
Savvy customers are demanding when seeking services, meaning it has become even more important for businesses to adopt more efficient communication methods. Pho...
by Wendy Dessler
Running a business is becoming a much more viable way of making a living. Technology and a variety of different tools can help businesses become more efficient and cost less to start up and run. While it is something many people d...
Just under three quarters (70 percent) of Irish business leaders believe they must put customers first if their organisation is to succeed in the long-term, wit...
Virgin Media, one of Limerick’s biggest employers, has been recognised as having the ‘Best Customer Experience’ by the Irish Customer Contact and Shared Service...
Heather Reynolds has been appointed CEO at Eishtec, one of Ireland’s leading customer service providers which employs 1,500 people across Ireland and the UK
Eishtec has clients spanning Telecoms, Social Media, Healthcare, EdTech and FinTech and su...
by Apoorv Bhatnagar of Freshworks.com
The majority of sales departments and teams have the same goal of achieving the shortest sales cycle possible without...
by Nathan Sykes, the founder of Finding an Outlet
When eCommerce first reared its head — or online shopping, in general — it changed the state of retail as w...
Genesys Southern East Africa (SEA) expands as region seeks world-class Customer Experience (CX) solutions
CALIFORNIA, United States of America, October 22, 2018 -- Enterprises in Southern East Africa and Mauritius are rapidly stepping up their eff...
