Savvy customers are demanding when seeking services, meaning it has become even more important for businesses to adopt more efficient communication methods. Phones and emails are effective communication avenues separately, but even stronger if working together. Integrating your VoIP phone system with Customer Relationship Management tools, such as HubSpot, Salesforce and Pipedrive, enables businesses to consolidate their calls and emails in one place for better productivity, automation and management.
Why You Should Consolidate Your Calls and Emails
– Faster Communication & Click to Call:
In this fast-paced world, clients expect communication from a business to be accurate and prompt. The integration will logs all calls automatically straight to the CRM where the emails have been stored, thus consolidating the two methods of communication. This comes along with a Click to Call integration whereby the staff member can call the customer directly by clicking their phone number on the screen. By using these features this then prevents the need to manually log calls, in turn, speeding up efficiency within the business.
– Easy to Find Client Information:
By using the NUACOM phone system all information is stored and logged in the CRM automatically. This means that all client interactions are easy to find by anyone within the company. If a staff member is on holiday or away from work another staff member can step in and easily see what was the last point of communication was with the client whether it be via email or phone. All calls are recorded and can be played back at any time. This can be used by another staff member following up with a client or also as training for staff in the future.
– Pop Up for Incoming Calls:
Receive incoming calls via an integrated pop-up on your computer screen. Staff can click the answer call button on the screen to start speaking with the customer straight away. When the call connects the number will be searched automatically in the CRM, increasing the speed taken to retrieve the clients’ information.
To integrate your calls and emails, visit NUACOM Official Website.