Customer Experience

The customer experience book. Reviewed

Simon CockingMarch 1, 2017

By @SimonCocking. Review of 'The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business' by Alan Pennington. Availabl...

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Everything You Need to Know About Hong Kong’s FinTech Ecosystem: Startups, Regulators, Investors and Accelerator Programs

Simon CockingMarch 1, 2017

Latest great guest post by by Elena Mesropyan. Elena is a Market Research Analyst at LTP where this article first appeared. http://irishtechnews.ie/38-fintec...

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Why companies must embrace Digital Transformation

Simon CockingFebruary 25, 2017

Guest post by Novi, for Irish Tech News, Cyber Security & Managed IT Services. Our proactive #ITServices digitally transform your business & protect your data. #CyberSecurity #Cloud #ITSupport#Infosec Technology has always underpinned busi...

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The future of retail and personalisation looks like this…

Simon CockingFebruary 22, 2017

By Dave Shuman Data whisperer, Consumer Products & Retail SME at Cloudera Machine learning for personalisation purposes used to be limited to a certain l...

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Salesforce Introduces Service Cloud Einstein, the World’s number 1 Intelligent Customer Service Platform

Ronan LeonardFebruary 13, 2017

Salesforce, the Customer Success Platform and world's number one CRM company, has launched Service Cloud Einstein, the world’s number one intelligent customer ...

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Business Showcase : OnePageCRM

Simon CockingJanuary 30, 2017

By @SimonCocking Describe the company – the elevator pitch ... OnePageCRM is a simple, sales tool for small business. We take a to-do list approach to CRM (Customer Relationship Management), so you always know your next step to convert a lead t...

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DES2017 bringing a holistic view to the digital world. Digital Business World Congress, Madrid, May

Simon CockingJanuary 26, 2017

By @SimonCocking. We interviewed Lluis Altes Strategy Director for the Digital Enterprise Show #DES2017 (in Spanish too, which wasn't easy!) to find out more ab...

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Slack officially opens its new home in Dublin

Ronan LeonardJanuary 18, 2017

Last night Slack officially opened its new EMEA offices in Dublin, at One Park Place, overlooking the picturesque Iveagh Gardens, which will help them meet grow...

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Salesforce Releases Second Annual State of Service Report, Uncovering Insights for The Future of Customer Service

Ronan LeonardJanuary 5, 2017

Salesforce, the Customer Success Platform and world's #1 CRM company, today issued its Second Annual State of Service research report, surveying more than 2,600 customer service professionals worldwide to discover how smart technologies are impacting...

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