Customer Experience

Business Showcase : Bootstrap – The networking division of Arkphire

Networking solutions provider Bootstrap was acquired by IT services company Arkphire during 2016.  The company recently celebrated its’ 40th anniversary in…

7 years ago

PwC acquires RegTech solution from FSCom Limited

Global professional services firm, PricewaterhouseCoopers today announced the acquisition of KYC-Pro, a RegTech solution, from Belfast based boutique financial services…

7 years ago

Fujitsu Opens Connected Retail Experience Centre in Dublin

Fujitsu today announces the opening of a Connected Retail Experience Centre in Dublin, Ireland. The centre is focused on enabling…

7 years ago

What Richard Branson Can Teach About Impeccable Customer Service

Written by Jason Grills Virgin Group CEO, Sir Richard Branson has become a name to reckon with in the business…

7 years ago

Over 5,000 to descend on Career Zoo in search of senior tech jobs

Amazon Web Services, Pramerica, EY, Grifols and Huawei among the employers looking to hire experienced tech workers Regional tech career…

7 years ago

Londis Launches Pioneering Store of the Future on DCU Campus

Artificial intelligence powered store sets ambitious roadmap for the future of grocery retailing Leading convenience retailing brand Londis has officially…

7 years ago

Dell EMC Expands Solutions Portfolio for the Modern Service Provider

New, open solutions modernise, automate and transform service delivery infrastructure and economics from the edge to the core to the…

7 years ago

Verizon Connect research shows ‘say-do’ gap is hindering digital transformation of Irish businesses

Leaders struggling to harness the power of data despite strong digital transformation ambitions Businesses in Ireland are failing to fully…

7 years ago

Artificial Intelligence is a Priority for Customer Service, But Implementation Levels are Low in Irish Organisations

Microsoft Ireland and Codec research shows: 65% of Irish organisations with customer contact centres currently view Artificial Intelligence (AI) as…

7 years ago

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