Customer Experience

Re-thinking customer service in the digital age

by Nathan Sykes, the founder of Finding an Outlet When eCommerce first reared its head — or online shopping, in…

7 years ago

Genesys – Southern East Africa steps up customer experience focus

Genesys Southern East Africa (SEA) expands as region seeks world-class Customer Experience (CX) solutions CALIFORNIA, United States of America, October…

7 years ago

Voxpro founders win Tech Person of the Year Award at it@Cork Awards Ceremony

The winners of 8 categories in the it@cork Leaders Awards 2018 were presented with the awards at a sold-out awards…

7 years ago

Want To Drive Revenues? New Customer Acquisition Is A Tricky Path

With pressure on results, there are only so many ways that a company or brand can fill the gap. Along…

7 years ago

Amazon’s Blended Bookstore – Brick & Mortar Meets Online as Amazon Keeps Pioneering

In New York, there are now two full-fledged Amazon Books stores, both of which were opened in 2017. I visited both sites,…

7 years ago

What to think about when choosing call centre software

by Apoorv Bhatnagar A brilliant product or service alone will no longer guarantee a business’ success. Customer experience trumps everything…

7 years ago

Preview: Pixel Pioneers Belfast 2018

When and where is it on? Pixel Pioneers, returning to the Belfast Waterfront on 23 November, is a one-day, one-track…

7 years ago

Optimising The Customer Experience Through Data Analytics

Guest post by Denis Lucey, Vice-President of Dell EMC EMEA Commercial Support Services At the heart of every successful relationship…

7 years ago

Guest Post: SID Limited’s Strategic Value Addition Partnerships with Sent and URAllowance.

Being one of a very few blockchain startups with a working product already in the market, SID has moved to…

7 years ago

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