Customer Experience

From AI to Digitalisation: 6 Retail Predictions for 2019

2018 marked a turbulent year for retailers Much of the turbulence is due to unstable consumer confidence, increasing concerns around…

7 years ago

Understanding How Artificial Intelligence could change Marketing

by Charles Phan who graduated with a degree in Marketing and continues to write about a variety of fields in…

7 years ago

The Most Common Challenges Businesses could face in 2019

by Wendy Dessler Running a business is becoming a much more viable way of making a living. Technology and a…

7 years ago

70% of Irish business leaders believe they must put customers first to achieve long-term success

Just under three quarters (70 percent) of Irish business leaders believe they must put customers first if their organisation is…

7 years ago

Virgin Media’s Limerick Team scoops Top National Award for Customer Experience for the second year in a row

Virgin Media, one of Limerick’s biggest employers, has been recognised as having the ‘Best Customer Experience’ by the Irish Customer…

7 years ago

AIB launches industry standard Open APIs in Ireland

AIB has launched Ireland’s first industry standard Open Application Programming Interfaces (APIs). This technology now allows customers to benefit from…

7 years ago

Eishtec gears up for growth and expansion with Heather Reynolds appointed as CEO

Heather Reynolds has been appointed CEO at Eishtec, one of Ireland’s leading customer service providers which employs 1,500 people across…

7 years ago

National Project Awards finalists announced

The Ireland Chapter of Project Management Institute (PMI) has found Irish companies are increasingly harnessing new technologies to deliver large-scale…

7 years ago

Irish Fintech Companies Secure Strategic Partnerships at Hong Kong Fintech Week

Two Enterprise Ireland backed fintech companies Global Shares and Know Your Customer have announced new strategic partnerships with Hong Kong…

7 years ago

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