Imagine it’s 7:00 in the evening and you are driving back to your home from work, making use of navigation…
Salesforce, the global leader in CRM, today announced new artificial intelligence and productivity solutions that empower customer service agents to…
Trend watching For me, trend watching started a long time ago with Faith Popcorn and the popcorn report. Then we…
A new survey by Voxpro – powered by TELUS International reveals how consumers feel about CX and technology. Customer experience…
For the majority (80 percent) of Irish financial services leaders, customers must come first if their organisation is to succeed…
In 2019, technology has evolved so much that it’s very much a case of adapt or die for all businesses.…
February 7, LONDON—London-based AI startup DataSine, which combines expertise in psychology and machine learning to help businesses personalize their communications…
Fenergo, the leading provider of digital Client Lifecycle Management (CLM) software solutions for financial institutions, today announced findings from the…
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