Customer Experience

A Listening Culture & New Technologies Driving CX Innovation

Guest posts by Denis Lucey, Vice-President of Dell EMC EMEA Commercial Support Services. Emerging technologies, from AI and data analytics…

6 years ago

How to convince senior stakeholders to invest in Customer Experience

They say that Customer Experience (CX) is the new competitive battleground – but, all too often, that battle must start…

6 years ago

Apple Card: The Object of Desire

The launch of the Apple Card has caused quite a stir – amongst the Apple loyalists and naysayers alike. The…

6 years ago

Study confirms more than 80% don’t always read Terms of Service

ExpressVPN have announced the results of a VPN versus non-VPN User Study of 1,020 Americans. The new study reveals that…

7 years ago

1.4 billion people – learning from China’s urgent need for customer experience speed

The Chinese region of Shenzhen alone breeds 5000 start-ups per day – numbers that we can only dream of in…

7 years ago

The Customer Experience in a Data-Driven Era

By Denis Lucey, Vice-President of Dell Technologies EMEA Commercial Support Services Whether it is our growing connectivity, an increased focus…

7 years ago

Great experiences in User Experience at the latest 3XE Conference, May 16th event review

3XE Conference, event review On May 16th, Croke Park’s Hogan Suite once again became filled with an array of techies…

7 years ago

Will Google succeed on its new Announcements, or Inbox it.

The ultimate season of Game of Thrones is on and fans are already shuddering with apprehension for the next gory…

7 years ago

How might we re-imagine accessibility for older adults

Photo by NordWood Themes on Unsplash There is a growing epidemic of loneliness affecting our society today, and the effects are particularly harmful…

7 years ago

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