Customer Experience

Digital Technology is Essential to Successful Customer Service, According to Irish Financial Services Leaders

For the majority (80 per cent) of Irish financial services leaders, customers must come first if their organisation is to…

7 years ago

Irish retailers see digital technology as essential to customer service and long-term success

The vast majority of Irish retail leaders (79 per cent) believe that putting customers first will determine their long-term success,…

7 years ago

Poor Customer Experience (CX) Costs Financial Institutions $10 Billion Per Year

Fenergo, the leading provider of digital Client Lifecycle Management (CLM) software solutions for financial institutions, today announced findings from the…

7 years ago

The Connected Store and Other Tech Disrupting Retail in 2019

Recent headlines suggest that technology will upend the retail industry this year. As a result, shoppers may purchase items in…

7 years ago

Motif Expands Internationally With Tiered Rollout in Europe

On the heels of a successful launch in the United States, Motif, the only native macOS extension for printed photo…

7 years ago

Genesys – Southern East Africa steps up customer experience focus

Genesys Southern East Africa (SEA) expands as region seeks world-class Customer Experience (CX) solutions CALIFORNIA, United States of America, October…

7 years ago

Fujitsu Opens Connected Retail Experience Centre in Dublin

Fujitsu today announces the opening of a Connected Retail Experience Centre in Dublin, Ireland. The centre is focused on enabling…

7 years ago

What Richard Branson Can Teach About Impeccable Customer Service

Written by Jason Grills Virgin Group CEO, Sir Richard Branson has become a name to reckon with in the business…

7 years ago

Londis Launches Pioneering Store of the Future on DCU Campus

Artificial intelligence powered store sets ambitious roadmap for the future of grocery retailing Leading convenience retailing brand Londis has officially…

7 years ago

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