Customer Experience

Why A Customer-led Approach is Hard to Sustain for Companies

Some companies are great for being customer-led, not only do they care but they change whole markets to work better…

5 years ago

Virgin Media’s Connections for Good Campaign

Virgin Media has led a campaign for mental health and has brought together several experts to discuss how to care…

5 years ago

World Economic Forum Issue Report on Blockchain Benefits

The World Economic Forum released a report today outlining how new methods of thinking can significantly help reap the rewards…

5 years ago

“Experience is not a “thing” you do, it’s everything you do”. Quoted by Award Winning Experience Leader, Victoria Taylor

Understanding what experience to give to your customers is one thing, but there's valuable relationships we also have with our…

5 years ago

Why Customer Service Is Important for Business Growth

You’re going to read a lot of things on the internet about how to run a business? What tools should…

5 years ago

Uninterrupted CX as the ‘New Normal’

By Denis Lucey, Vice-President EMEA Support Services and Site Leader, Dell Technologies Ireland Navigating our ‘new normal’ during the global…

5 years ago

FinTech, Time To Pause To Find Purpose?

By Theodora Lau and Bradley Leimer Why do fintech startups exist? And have they accomplished what they set out to…

6 years ago

The importance of providing excellent online customer support

We’ve all been there at some time or another. The website we’re visiting isn’t working as intended and we’re struggling…

6 years ago

The Irish government makes digital transformation a priority for the Public Service in 2020

The Irish Government has set out plans for prioritising digital transformation within the Public Service in 2020. Minister for Finance…

6 years ago

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