By @SimonCocking review of Connected Strategy, Building Continuous Customer Relationships for Competitive Advantage. Available from Amazon here. See more book…
Social media is emerging as the best tool to reinforce messaging and increase sales. Such platforms also gather leads and…
A new survey by Voxpro – powered by TELUS International reveals how consumers feel about CX and technology. Customer experience…
The dream of every small business owner is to see their business grow into a big business. Here's how you…
Fenergo, the leading provider of digital Client Lifecycle Management (CLM) software solutions for financial institutions, today announced findings from the…
Have you ever heard of the Campaign timeout setting within Google Analytics? Almost no one has and it is skewing…
by Kristin Savage. Along with pursuing her degree in Creative Writing, Kristin was gaining experience in the publishing industry, with…
Written by Sujain Thomas What happens when brick-and-mortar businesses stop relying on conventional marketing tactics? In the first couple of…
What is your background briefly? I have 30+ years of experience in New York City, San Francisco and globally within…
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