Touchpoint

Top 8 Steps to Creating a Strong and Successful Small Business Brand

Written by Alice Jones Are you one of those people who generally think of big names when the word ‘brand’…

8 years ago

Customer Centric or Employee Centric? Which Comes First?

By Minter Dial Many companies have decided that being customer centric is the new way forward. Some brands — most…

8 years ago

Marriott International Launches Global Customer Recognition Platform Powered by Salesforce

Marriott International, Inc., the global leader in hospitality, and Salesforce (NYSE: CRM), the global leader in CRM, have announced the global…

8 years ago

BAI Global Innovation Awards: Q and A with CEO Debbie Bianucci

By Jay Palter Your customer base has embraced your company’s innovations. Now it’s time to celebrate your achievements within the…

8 years ago

Intercom raises $125M from Kleiner Perkins, with Participation from GV (formerly Google Ventures) and Others

Intercom, the first customer platform for internet businesses, has announced a $125 million Series D round, with a post-money valuation…

8 years ago

Why the human touch is still important in the digital age of customer service

By Leslee O’Loughlin, Human Resources Manager Enterprise Rent-A-Car Ireland In this digital age, customer service seems to be an area…

8 years ago

What is hot in marketing now, insights with Barry Tierney, Head of Marketing, Vodafone Ireland

Interview with Barry Tierney, Head of Enterprise Commercial Management & Marketing at Vodafone Ireland What is your background briefly? I…

8 years ago

Delivering Extreme Customer Centricity. Fergal Coburn, Head of AIB Digital Products & Payments

By@SimonCocking great interview with Fergal Coburn, Head of AIB Digital Products and Payments. We’re delighted to have AIB on board as a main…

8 years ago

Energy Providers Falling Short of Digital Expectations according to research from Accenture Ireland

Squeezed by falling profits, technology disruption and outside competitors targeting their customers, energy providers face the additional challenge of falling…

8 years ago

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