Services marketing

Optimising The Customer Experience Through Data Analytics

Guest post by Denis Lucey, Vice-President of Dell EMC EMEA Commercial Support Services At the heart of every successful relationship…

7 years ago

Business Showcase : Bootstrap – The networking division of Arkphire

Networking solutions provider Bootstrap was acquired by IT services company Arkphire during 2016.  The company recently celebrated its’ 40th anniversary in…

7 years ago

What Richard Branson Can Teach About Impeccable Customer Service

Written by Jason Grills Virgin Group CEO, Sir Richard Branson has become a name to reckon with in the business…

7 years ago

Artificial Intelligence is a Priority for Customer Service, But Implementation Levels are Low in Irish Organisations

Microsoft Ireland and Codec research shows: 65% of Irish organisations with customer contact centres currently view Artificial Intelligence (AI) as…

7 years ago

Interview With Geoff De Weaver, Author of ‘How to Win New Business’

What is your background briefly? I have 30+ years of experience in New York City, San Francisco and globally within…

8 years ago

Chatbot Summit Comes to Berlin This October

Yoav Barel, Founder of the Chatbot Summit, spoke to Irish Tech News about this event, what to expect, and how…

8 years ago

What Makes Technology Deliver Good Customer Service

How good customer service can be aided by great technology, yet it can never be replaced by it! Good customer…

8 years ago

CarTrawler responds to a recent increase in customer complaints involving Green Motion’s UK Franchise Network

The international car rental company Green Motion’s UK franchise network has been at the receiving end of multiple customer complaints…

8 years ago

Why Kubitx offers great opportunities for emerging African and Asia markets Catherine Chivhima, CEO Morgate Consulting Solutions

What is your background briefly? I am the President & CEO of Morgate Consulting Solutions Inc. ("MCS"), premiere boutique in…

8 years ago

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