By @SimonCocking review of Connected Strategy, Building Continuous Customer Relationships for Competitive Advantage. Available from Amazon here. See more book…
Software development company Dataconversion, which has evolved with the constantly changing technological landscape for over 45 years, says that companies…
Salesforce, the global leader in CRM, today announced new artificial intelligence and productivity solutions that empower customer service agents to…
Trend watching For me, trend watching started a long time ago with Faith Popcorn and the popcorn report. Then we…
A new survey by Voxpro – powered by TELUS International reveals how consumers feel about CX and technology. Customer experience…
For the majority (80 percent) of Irish financial services leaders, customers must come first if their organisation is to succeed…
In 2019, technology has evolved so much that it’s very much a case of adapt or die for all businesses.…
The vast majority of Irish retail leaders (79 per cent) believe that putting customers first will determine their long-term success,…
February 7, LONDON—London-based AI startup DataSine, which combines expertise in psychology and machine learning to help businesses personalize their communications…
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