By Mylvio Mendes
A company always needs to find ways to improve customer service. There ae many different channels such as live chat, email, Instant Messagi...
One in five of all searches on a mobile phone is now voice activated and the artificial intelligence, conversational interface and user interface market is chan...
By MelanieBoylan #Training #Business #Events | Consult, Manage |@Irish_TechNews Contributor | Networker | #womensinspire | #SMClinicIre| Go to #socialmedia #blogger | #Speaker
The second year of Social Media Summit Ireland closed its doors yesterd...
By @SimonCocking. Review of 'The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business' by Alan Pennington. Availabl...
Latest great guest post by by Elena Mesropyan. Elena is a Market Research Analyst at LTP where this article first appeared.
http://irishtechnews.ie/38-fintec...
Salesforce, the Customer Success Platform and world's number one CRM company, has launched Service Cloud Einstein, the world’s number one intelligent customer service platform. With Service Cloud Einstein, companies can use artificial intelligence t...
Salesforce, the Customer Success Platform and world's #1 CRM company, today issued its Second Annual State of Service research report, surveying more than 2,600...
By @SimonCocking. Review of How to Sell Online: The Experts’ Guide to Making Your Business More Successful and Profitable Online, by Christer Holloman, publishe...
By Bryan Adams, CEO & Founder at Ph.Creative
There’s no two ways about it. Experience is now THE difference maker in digital. And for good reason, too.
It doesn’t matter what industry you’re in – creating a digital experience that excites,...
