customer service

How retailers can keep up with expectations of the connected generation

Cal O DonnabhainJune 14, 2018

Amazon doesn’t have the most successful and profitable loyalty programme with Prime because they got it right straightaway or just got lucky, it’s because they ...

Cutting EdgeFuture TrendsTech News

SMART Retail Conference 2018: The Future of Retail

Alison McGuireJune 9, 2018

A one day “SMART Retail” conference is coming to Belfast in September to help Northern Ireland’s retailers and high street traders understand how technology is ...

Artificial IntelligenceAugmented RealityBelfastCutting EdgeEcommerceEventsIrelandVR

How to create a Company Culture of good governance through QA

John MulhallJune 6, 2018

Quality Assurance (QA) is an essential process within any business, but did you know it's also the key to creating a culture of good governance? Martin Ellingham, Senior Product Manager for Aptean (Respond) explains why. How do you know that your bu...

BusinessTech News

Business Showcase : Changing up the hospitality sector with Preoday

Cal O DonnabhainMay 24, 2018

Describe the company – the elevator pitch … Preoday is a digital ordering platform that helps food and retail businesses around the world open new revenue st...

Business ShowcaseFoodTechInnovationTech News

Choosing The Best Help Desk Software For Your Business

Cal O DonnabhainMay 8, 2018

Guest post by Apoorv Bhatnagar Choosing the best help desk software to aid in customer support processes is a tricky job, especially when the budget is a con...

BusinessEducationSoftware

Two leading Galway Tech Companies Shortlisted for Top European Awards

Emer HandlyApril 12, 2018

Two established software companies; OnePageCRM and Ordorite Software both Galway based, with respective CEOs Stephen Connolly, Ordorite Software and Michael Fitzgerald, OnePageCRM are honoured to be shortlisted as finalists in the European IT and Sof...

Cutting EdgeDesignSoftwareTech News

How Call Centre Software Can be Profitable for Your Business

Andrew CarrollApril 4, 2018

Phones are one of the key channels in which businesses can invest in to further their growth. However, choosing the right channel is an art in itself. If you wo...

BusinessCloudCoworkingPhones

WHY ‘outside in’ thinking is essential to business growth

Simon CockingMarch 15, 2018

By Royston Guest Are you thinking ‘inside out’ or ‘outside in’? Great businesses and their leaders think ‘outside in’, the customer is the focal point of ...

BlockchainBusinessInterviewsLeadership

Why the human touch is still important in the digital age of customer service

JohnJanuary 11, 2018

By Leslee O’Loughlin, Human Resources Manager Enterprise Rent-A-Car Ireland In this digital age, customer service seems to be an area of business that companies automatically presume is heavily supported and perfectly matched with technology. Cust...

Business

Podcast

Day 2 Dublin Tech Summit podcasts

Day 1 Dublin Tech Summit podcasts

DAB Radio insights with Kevin Brannigan, CEO Bay Broadcasting

Crypto

Stripe builds out the economic infrastructure for AI with 288 launches

What Could Your Wallet Look Like in the Future?

Could Crypto iGaming be a game changer in Ireland?

Business Showcase

Over 100 Women in Business attend Tri-County event to mark International Women’s Day 2026

Business Showcase : Wealth Transfer Token (WTT)

HMD Fusion Revolutionizes Smartphones with Smart Outfits and Detox Mode

Reviews

There’s Nothing Like This: The Strategic Genius of Taylor Swift, reviewed

Climate Wayfinding Healing Ourselves and the Planet We Call Home, reviewed

The Cognitive Athlete: Sustainable Peak Performance for Leaders, Thinkers and Doers, reviewed

Cutting Edge

Day 2 Dublin Tech Summit podcasts

Irish Tech Salaries Outpace European Peers

50 new high-speed electric charging hubs to be installed in Ireland

Interviews

Day 2 Dublin Tech Summit podcasts

Day 1 Dublin Tech Summit podcasts

Web3’s Hiring Reality Check, Owen Healy on AI Stealing Your Job

How retailers can keep up with expectations of the connected generation

How to create a Company Culture of good governance through QA

Business Showcase : Changing up the hospitality sector with Preoday

Choosing The Best Help Desk Software For Your Business

How Call Centre Software Can be Profitable for Your Business

WHY ‘outside in’ thinking is essential to business growth

Why the human touch is still important in the digital age of customer service

Day 2 Dublin Tech Summit podcasts

Day 1 Dublin Tech Summit podcasts

DAB Radio insights with Kevin Brannigan, CEO Bay Broadcasting

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