customer service

Re-thinking customer service in the digital age

by Nathan Sykes, the founder of Finding an Outlet When eCommerce first reared its head — or online shopping, in…

7 years ago

IT Outsourcing: best practice do’s and don’ts

guest post from TechsSocial The practice of IT outsourcing is now well over 20 years old, and yet, there are…

7 years ago

Open Call for Tech and Blockchain Start-Up Projects to register for the IDD Pitch Competition

The IDD Pitch Competition is being held online. To participate Start-Up Projects must register at https://ICODEALDECK.COM by January 1, 2019.…

7 years ago

Genesys – Southern East Africa steps up customer experience focus

Genesys Southern East Africa (SEA) expands as region seeks world-class Customer Experience (CX) solutions CALIFORNIA, United States of America, October…

7 years ago

What to think about when choosing call centre software

by Apoorv Bhatnagar A brilliant product or service alone will no longer guarantee a business’ success. Customer experience trumps everything…

7 years ago

Optimising The Customer Experience Through Data Analytics

Guest post by Denis Lucey, Vice-President of Dell EMC EMEA Commercial Support Services At the heart of every successful relationship…

7 years ago

Cork Bio-tech Entrepeneur wins ‘Women Mean Business’ Female Entrepreneur Award 2018

Andrea Doolan, a Cork-based entrepreneur, Co-Founder and Chief Executive Officer of Atlantia Food Clinical Trials Ltd., has scooped the prize…

7 years ago

5 Instagram Features Every Business Should Use

Guest Post by Liakat Hossain, content strategist Are you one of those who is looking to promote business on Instagram?…

7 years ago

Fujitsu Opens Connected Retail Experience Centre in Dublin

Fujitsu today announces the opening of a Connected Retail Experience Centre in Dublin, Ireland. The centre is focused on enabling…

7 years ago

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