customer service

Tech Experts Explore the Most Prominent Customer Experience Trends

2021 proved to be an incredibly turbulent year for organisations. The impact of the pandemic on customer behaviour continued to…

4 years ago

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage reviewed

By @SimonCocking review of Connected Strategy, Building Continuous Customer Relationships for Competitive Advantage. Available from Amazon here. See more book…

7 years ago

Salesforce Empowers Service Agents with Einstein AI and Quip for Service

Salesforce, the global leader in CRM, today announced new artificial intelligence and productivity solutions that empower customer service agents to…

7 years ago

How Do Consumers View the Future of CX?

A new survey by Voxpro – powered by TELUS International reveals how consumers feel about CX and technology. Customer experience…

7 years ago

Virgin Media’s Limerick Team scoops Top National Award for Customer Experience for the second year in a row

Virgin Media, one of Limerick’s biggest employers, has been recognised as having the ‘Best Customer Experience’ by the Irish Customer…

7 years ago

Eishtec gears up for growth and expansion with Heather Reynolds appointed as CEO

Heather Reynolds has been appointed CEO at Eishtec, one of Ireland’s leading customer service providers which employs 1,500 people across…

7 years ago

Moonlighting Launches New On-Demand Hiring API

Leading Freelance Platform Offers “MOON” Access To 675,000 On-Demand Hires Moonlighting, a leading freelance hiring platform announced today the launch…

7 years ago

Interview with Cal Henderson CTO of Slack

I recently spoke with Cal Henderson the CTO from Slack whilst he was visiting his Dublin office and got the…

7 years ago

Irish Fintech Companies Secure Strategic Partnerships at Hong Kong Fintech Week

Two Enterprise Ireland backed fintech companies Global Shares and Know Your Customer have announced new strategic partnerships with Hong Kong…

7 years ago

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