Customer Relationship Management

Salesforce Introduces Service Cloud Einstein, the World’s number 1 Intelligent Customer Service Platform

Ronan LeonardFebruary 13, 2017

Salesforce, the Customer Success Platform and world's number one CRM company, has launched Service Cloud Einstein, the world’s number one intelligent customer ...

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See-Hear-Speak No Evil. Small Business Marketing Tips

Simon CockingFebruary 9, 2017

Today’s guest podcast is by Carol McManus. Social media consultant, speaker, author, radio host. LinkedIn Lady Show #lilshow Tues 4pm ET & Social Solutions ...

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Business Showcase : OnePageCRM

Simon CockingJanuary 30, 2017

By @SimonCocking Describe the company – the elevator pitch ... OnePageCRM is a simple, sales tool for small business. We take a to-do list approach to CRM (Customer Relationship Management), so you always know your next step to convert a lead t...

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Salesforce Releases Second Annual State of Service Report, Uncovering Insights for The Future of Customer Service

Ronan LeonardJanuary 5, 2017

Salesforce, the Customer Success Platform and world's #1 CRM company, today issued its Second Annual State of Service research report, surveying more than 2,600...

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Do I need to be on every social media platform? Social media insights with Melanie Boylan

Simon CockingNovember 25, 2016

Latest great guest post from the talented MelanieBoylan In House 121 / Group #Training for your #Business | Train, Consult, Manage |@SMSummitIRLTeam | #SMClinic...

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The Non-scalable Reality of Inbound Marketing

Simon CockingOctober 31, 2016

Interesting guest post by Connor Keppel Chief Marketer @thephorestword. This post was originally published on NothingVentured.rocks Sometimes ‘Needs Must’ in the World of B2B Lead Generation It is silly that penning this post almost feels taboo...

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Flybe Reimagines Customer Experience with Boxever

Ronan LeonardOctober 6, 2016

Boxever, the leader in omnichannel personalization for airlines and travel retailers, today announced that Flybe, Europe’s largest regional airline, will now le...

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Process Design and Management, why customer input matters

Simon CockingSeptember 9, 2016

By John Mulhall. Why a company’s approach to meeting customer expectations matters in today’s world! It’s amazing to think of how some big businesses have b...

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