by Wendy Dessler Running a business is becoming a much more viable way of making a living. Technology and a…
Just under three quarters (70 percent) of Irish business leaders believe they must put customers first if their organisation is…
by Apoorv Bhatnagar of Freshworks.com The majority of sales departments and teams have the same goal of achieving the shortest…
by Apoorv Bhatnagar A brilliant product or service alone will no longer guarantee a business’ success. Customer experience trumps everything…
Guest post by Denis Lucey, Vice-President of Dell EMC EMEA Commercial Support Services At the heart of every successful relationship…
Written by Jason Grills Virgin Group CEO, Sir Richard Branson has become a name to reckon with in the business…
Microsoft Ireland and Codec research shows: 65% of Irish organisations with customer contact centres currently view Artificial Intelligence (AI) as…
Written by Devin Pickell It’s on your Twitter feed, your LinkedIn connections are sharing articles, and just about every tech…
How good customer service can be aided by great technology, yet it can never be replaced by it! Good customer…
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