Customer Relationship Management

The Most Common Challenges Businesses could face in 2019

by Wendy Dessler Running a business is becoming a much more viable way of making a living. Technology and a…

7 years ago

70% of Irish business leaders believe they must put customers first to achieve long-term success

Just under three quarters (70 percent) of Irish business leaders believe they must put customers first if their organisation is…

7 years ago

How customer relationship management software can help with a sales cycle

by Apoorv Bhatnagar of Freshworks.com The majority of sales departments and teams have the same goal of achieving the shortest…

7 years ago

What to think about when choosing call centre software

by Apoorv Bhatnagar A brilliant product or service alone will no longer guarantee a business’ success. Customer experience trumps everything…

7 years ago

Optimising The Customer Experience Through Data Analytics

Guest post by Denis Lucey, Vice-President of Dell EMC EMEA Commercial Support Services At the heart of every successful relationship…

7 years ago

What Richard Branson Can Teach About Impeccable Customer Service

Written by Jason Grills Virgin Group CEO, Sir Richard Branson has become a name to reckon with in the business…

7 years ago

Artificial Intelligence is a Priority for Customer Service, But Implementation Levels are Low in Irish Organisations

Microsoft Ireland and Codec research shows: 65% of Irish organisations with customer contact centres currently view Artificial Intelligence (AI) as…

7 years ago

4 Ways Big Data Will Have an Impact on Future Workplaces

Written by Devin Pickell It’s on your Twitter feed, your LinkedIn connections are sharing articles, and just about every tech…

7 years ago

What Makes Technology Deliver Good Customer Service

How good customer service can be aided by great technology, yet it can never be replaced by it! Good customer…

7 years ago

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