In most of the business world today, not a day passes without advancement in Artificial Intelligence (AI) sector as it has become mainstream. Few industry experts are of the opinion that Artificial Intelligence is closely connected to popular culture thus driving the people to have improbable expectations and unrealistic fears about how it will alter the life and workplace in general.
AI is spreading throughout various industries. Some of them include education, healthcare, banking, finance, and many more. Industries that has adopted AI on a bigger level are more from the service industry. Even industries like web design and development being impacted by AI in a huge manner. For instance, many web design and development agencies are making use of AI for coming up with more sophisticated website designs and automated codes that helps them scale the speed of development.
Marketers and researchers hope the augmented intelligence will make people understand that artificial intelligence will simply enhance the services and products, but not replace people that utilize them.
So, before the higher level staff start using AI in motivating employees in their companies, they will be left with a question of how to adapt to the Artificial Intelligence Revolution. So, the answer for this is the growth mindset. Growth mindset has gained huge prominence in the Artificial Intelligence workplace. It enables companies to maximize the benefits derived from AI. So, how to develop growth mindset in an organization? Let’s see that now.
Today, the required skill sets for employees in companies are constantly evolving. This is because no one has an idea of what opportunity or challenge lies around the corner. So, in this kind of environment where the life of skills is too short, how can you refresh and update the capabilities of employees? It actually starts by promoting a growth mindset.
The executive leadership in the company must support the growth mindset and sponsor its development. They must educate themselves on the technologies that are emerging and the impact they have on business.
The next thing to do is to offer employees with the same responsiveness, personalization, and ease of use in their corporate learning experiences as in various other aspects of their digital life. The executive leadership must simplify the way the workforce gets trained by providing consumer-grade, people-centric experiences that are empowering, self-directed, transparent.
The third and final thing in promoting a growth mindset is personalizing and accelerating skills through a learning ecosystem in order to enable employees to stay updated in environments which are unpredictable. The goal here is to empower employees with cognitive capabilities that they can leverage themselves for the development of perceptual skills.
By matching the evolving needs of the business with the delivery of employee learning opportunities, AI helps teams and individuals respond to continuous changes with agility and speed. Various theories exist about motivating employees in an organization. One of them is the motivation theory of Herzberg. This theory will enable companies to get the best outcomes from their employees.
Now, as we have learnt how to promote growth mindset in a company which is useful for maximizing the benefits from AI, let’s dig deeper into the aspects explaining how AI is being utilized to motivate employees and increase employee engagement in companies.
Work becomes more horizontal with more efficiency and better management. AI enables employees to automate several tasks. For example, the tasks related to team coordination, employee administration and management. Also, the most routine quality control and administrative tasks such as following up on the arrangement of meetings and resource allocation will soon be automated by AI. The companies in the future will be hierarchical and will be composed of employees supervised by AI processes.
Promoting Employee Engagement
The sentiment analysis or opinion mining technology is making use of biometrics, text analysis, natural language processing for seeking insights into motivations and behaviors of employees thus going beyond conventional ways of determining employee experience. Take for example, AI can examine data which includes biometric and email communications data and forecast particular actions to enhance employees’ connection to activities or sense of belonging. Hadoop is used for analyzing big data and deriving valuable information from it.
AI is helping companies adopt behavior and culture in a big way. From the perspective of the consumer, people today are exposed to a wide variety of behavioral nudges and stimuli to encourage buys, likes, or views. Companies are already applying behavioral economics and nudge theory concepts in their workplaces. There are various opportunities for companies by combining the scale and insights of AI with behavior economics to leverage these abilities in order to achieve behavior and culture which is not possible via traditional change or transformation initiatives.
AI can serve as the guide for HR managers in analyzing and providing the learning methods favoured by an employee. Let’s consider Netflix here – Netflix makes use of customization and personalization in order to curate content for a particular consumer based on his/her past references. So, in the same way, HR managers can apply those principles for creating an adaptive learning experience having a similar feel and look, curating content for training from external and internal sources depending on factors such as preferences, career goals, personality insights, and job history.
Cognitive technology enables companies to gather data around career progression of each employee and present it in a personalized manner. Employees can actually map their career path in a way that aligns with particular learning objectives that are required for bridging the skills gap. Leading companies have realized that one of the ideal ways to encourage learning is to offer their workforce with tools and clarity to make career shifts and connect their learning with those paths. Thus, this is made easy by cognitive technology by integrating and customizing the data for employees.
AI helps organizations in becoming highly successful in motivating their employees and promoting employee engagement by introducing them to several levers of success such as effectiveness in decision making and learning, collaboration, experimentation, and information sharing. So, businesses that are looking to remain competitive must adopt them in their workplaces.
By Savaram Ravindra, who is working as a Content Contributor for Vmonlinetraining. His passion lies in writing articles on different niches which include some of the most innovative and emerging software technologies, digital marketing, and businesses.