What’s hot in 2017: 5 tech trends that will shape the future of customer experience

Simon CockingMarch 13, 2017

By Steven Van Belleghem. Keynote speaker & inspirator on customer centricity in a digital world. Author of When Digital becomes Human, Conversation Manager/...

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The Fix. How bankers lied, cheated and colluded to rig the world’s most important number, reviewed

Simon CockingMarch 8, 2017

By @SimonCocking, review of The Fix. How bankers lied, cheated and colluded, available from Amazon here. "The first thing you think is where's the edge, wher...

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The presentation book, reviewed

Simon CockingMarch 7, 2017

By @SimonCocking. The Presentation book by Emma Ledden, reviewed. Available from Amazon here. The Presentation Book shows how you can easily put your nerves ...

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Review of Falling in Love with Your Job

Simon CockingMarch 6, 2017

By @SimonCocking. Review of Falling in Love with Your Job: How to create more excitement and fulfilment in your career, by Hans Schumann available to buy from A...

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The customer experience book. Reviewed

Simon CockingMarch 1, 2017

By @SimonCocking. Review of 'The Customer Experience Book: How to Design, Measure and Improve Customer Experience in Your Business' by Alan Pennington. Availabl...

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Four Resolutions to Change Your Life!

Simon CockingFebruary 25, 2017

Latest guest by Paul Oberschneider Start up CEO, Entrepreneur, and business consultant. Speaker. Featured in WSJ, Blmberg, Hedge, WPst. Bestselling Author http:...

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Weekly tech review

Simon CockingFebruary 25, 2017

By @SimonCocking. Plenty of great interviews and stories that you may have missed. We're getting 600,000 + monthly views, 160,000+ monthly unique visitors, over...

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The positive leader. How energy and happiness fuel top performing teams. Reviewed

Simon CockingFebruary 23, 2017

By @SimonCocking, review of The positive leader, see more here . Former Chairman of Microsoft Europe, Jan Mühlfeit, turns the lessons he’s learnt from his ye...

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Bankruption, how community banking can survive fintech, by John Waupsh, reviewed

Simon CockingFebruary 14, 2017

By @SimonCocking. Review of John Waupsh's Bankruption book, available to buy here. Community banking can flourish in the face of fintech and global competiti...

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