Welltel to create ‘one-stop’ attractive IT and comms provider

Welltel, Ireland’s fastest-growing end-to-end communications provider, has announced that it is fully integrating managed IT and security services company, Novi, into Welltel. Kildare and Cork-based Novi was acquired by Welltel last year in a deal worth €3 million.

All Novi sales and service-oriented employees will be integrated together into one team. Welltel will retain Novi’s bases in Naas and Cork, as it places immense value on maintaining a local presence and minimising disruption for employees.

With the integration of Novi, Welltel is equipped to provide customers with a complete suite of contact centres, phone systems, unified communications, secure connectivity, cloud services, security, and managed IT services from one provider.

The aim is to simplify purchasing and management of technology services and solutions for its 3,000-strong customer base.

Novi’s proactive managed security services have been of particular interest to Welltel customers, as more companies are becoming mindful of security as they move towards remote working and cloud-based services.

Novi is particularly strong in the area of proactive risk management for businesses and has recently launched several of its own security services, including Novi PatchGuard, Novi AirGap, Novi CyberView, and Novi OneCloud. These will all be rebranded as Welltel solutions.

Likewise, Novi customers can now access Welltel’s communications solutions, including telephony and the integration of traditional telephony with products such as Microsoft Teams, particularly for remote working.

Companies that may previously have been slower to adopt these flexible working technologies are now finding that this process has been fast-tracked due to Covid-19 and the need for homeworking, and Welltel can provide a full suite of managed services quickly and smoothly to customers.

Welltel plans to embrace Novi’s proactive approach and implement this in other areas across its business.

Ross Murray, CEO, Welltel: “We are excited to announce that Novi will formally merge into Welltel and trade under our brand. This will make us the leading integrated communications and enterprise IT services provider in Ireland and puts us in a position to offer these services to our customers in one seamless package.

“Being able to access critical security and IT services as well as our data and telecoms services will give Welltel’s customers a big boost, especially at a time when effective remote working is so important. Voice and data are increasingly running together over shared internet-based and SIP network connections, so the ability to manage voice, data, applications, networks, and security together allows us to deliver a higher quality service and more uptime.” 

George O’Dowd, Managing Director, Novi: “Our customers are excited to be able to access Welltel’s products and services, and this integration presents an opportunity for business customers to buy total communications and IT services from a single supplier.  

“The retention of Novi’s local office bases in Naas and Cork is very important to us, and Welltel recognises the value of that presence, especially to our staff. We are looking forward to continuing to grow and expand as one entity.”