The world of work is the future of work, Paul Hardy Chief Innovation Office at ServiceNow

Hybrid working has now become a part of our daily lives because of the pandemic and it looks like it won’t be going away anytime soon. It is an evolved version of remote working which involves a combination of remote working and working in the office.

To do this safely and securely requires technology that adapts to a specific users wants and needs. Ronan talks to Paul Hardy Chief Innovation Office at ServiceNow a company that offers such a solution.

Paul talks about what ServiceNow does, security and remote working, what are digital workflows and why they matter, and how data is used. Paul also talks about ServiceNow’s latest eruct Rome, reducing employee fatigue, the shift towards automation, what automation will look like in the future, and how organisations ensure a seamless customer experience