Touchpoint

Top 8 Steps to Creating a Strong and Successful Small Business Brand

Alison McGuireJuly 19, 2018

Written by Alice Jones Are you one of those people who generally think of big names when the word ‘brand’ is mentioned? You own a small business and time and...

BrandingBusinessEcommerceEntrepreneurMarketing

Customer Centric or Employee Centric? Which Comes First?

Simon CockingMay 4, 2018

By Minter Dial Many companies have decided that being customer centric is the new way forward. Some brands — most notably Zappos and owner Amazon — discovere...

BusinessFuture of WorkFuture TrendsLeadershipMarketing

Marriott International Launches Global Customer Recognition Platform Powered by Salesforce

Ronan LeonardApril 27, 2018

Marriott International, Inc., the global leader in hospitality, and Salesforce (NYSE: CRM), the global leader in CRM, have announced the global rollout of Marriott’s new customer recognition platform. Powered by Salesforce, the platform enables Marri...

BusinessCloudCutting EdgeDataData AnalyticsData SecurityInnovationWorld News

BAI Global Innovation Awards: Q and A with CEO Debbie Bianucci

Andrew CarrollApril 5, 2018

By Jay Palter Your customer base has embraced your company’s innovations. Now it’s time to celebrate your achievements within the global financial services c...

BankingBusinessEventsFinTechInterviews

Intercom raises $125M from Kleiner Perkins, with Participation from GV (formerly Google Ventures) and Others

Ronan LeonardMarch 27, 2018

Intercom, the first customer platform for internet businesses, has announced a $125 million Series D round, with a post-money valuation of $1.275 billion. The r...

BusinessCutting EdgeInnovationInvestmentIrelandWorld News

Why the human touch is still important in the digital age of customer service

JohnJanuary 11, 2018

By Leslee O’Loughlin, Human Resources Manager Enterprise Rent-A-Car Ireland In this digital age, customer service seems to be an area of business that companies automatically presume is heavily supported and perfectly matched with technology. Cust...

Business

What is hot in marketing now, insights with Barry Tierney, Head of Marketing, Vodafone Ireland

Simon CockingDecember 15, 2017

Interview with Barry Tierney, Head of Enterprise Commercial Management & Marketing at Vodafone Ireland What is your background briefly? I have over 20 yea...

InterviewsLeadershipMarketing

Business Showcase : Webio

Simon CockingNovember 17, 2017

By @SimonCocking Webio Description, the 1 minute pitch? Webio, The Conversational Middleware Company™ enables businesses and contact centres to engage w...

Business ShowcaseFeatured

There is a clear customer appetite for technology, Sean Jevens, AIB Digital Channels

Simon CockingOctober 10, 2017

By @SimonCocking great interview with Sean Jevens, Head of AIB Digital Channels. We’re delighted to have AIB on board as a main sponsor for the Fintech 20 Ireland awards and event on October 26th. For more information about entering your company see...

BankingBusinessCutting EdgeEventsFeaturedFinTechFinTech20Future TrendsInnovationInterviews

Podcast

Day 2 Dublin Tech Summit podcasts

Day 1 Dublin Tech Summit podcasts

DAB Radio insights with Kevin Brannigan, CEO Bay Broadcasting

Crypto

Stripe builds out the economic infrastructure for AI with 288 launches

What Could Your Wallet Look Like in the Future?

Could Crypto iGaming be a game changer in Ireland?

Business Showcase

Over 100 Women in Business attend Tri-County event to mark International Women’s Day 2026

Business Showcase : Wealth Transfer Token (WTT)

HMD Fusion Revolutionizes Smartphones with Smart Outfits and Detox Mode

Reviews

The 8 Laws of Employee Experience: How to Build a Future-Ready Organization, reviewed

There’s Nothing Like This: The Strategic Genius of Taylor Swift, reviewed

Climate Wayfinding Healing Ourselves and the Planet We Call Home, reviewed

Cutting Edge

BidReview.ai launches AI-powered self-service platform to help businesses improve tender submissions

Microsoft unveils AI agent platform, new models and developer platform advancements at Build 2026

The 8 Laws of Employee Experience: How to Build a Future-Ready Organization, reviewed

Interviews

Day 2 Dublin Tech Summit podcasts

Day 1 Dublin Tech Summit podcasts

Web3’s Hiring Reality Check, Owen Healy on AI Stealing Your Job

Customer Centric or Employee Centric? Which Comes First?

Marriott International Launches Global Customer Recognition Platform Powered by Salesforce

BAI Global Innovation Awards: Q and A with CEO Debbie Bianucci

Intercom raises $125M from Kleiner Perkins, with Participation from GV (formerly Google Ventures) and Others

Why the human touch is still important in the digital age of customer service

What is hot in marketing now, insights with Barry Tierney, Head of Marketing, Vodafone Ireland

Business Showcase : Webio

There is a clear customer appetite for technology, Sean Jevens, AIB Digital Channels

Day 2 Dublin Tech Summit podcasts

Day 1 Dublin Tech Summit podcasts

DAB Radio insights with Kevin Brannigan, CEO Bay Broadcasting

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