Marketing

How Do Consumers View the Future of CX?

A new survey by Voxpro – powered by TELUS International reveals how consumers feel about CX and technology. Customer experience (CX) strategies, channels and preferences are constantly changing. As new innovations such as AI, machine learning and ...

75 percent of financial services leaders in Ireland have found customers’ mistrust to have increased significantly over the past three years

For the majority (80 percent) of Irish financial services leaders, customers must come first if their organisation is to succeed in the long-term, with 7-in-10 citing ‘trust’ as a key factor for sustaining strong customer relationships. This is accor...
Irish Tech News

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