Genesys Southern East Africa (SEA) expands as region seeks world-class Customer Experience (CX) solutions CALIFORNIA, United States of America, October…
by Prof. Steven Van Belleghem, expert in customer focus in the digital world and an award-winning author, and his new…
The winners of 8 categories in the it@cork Leaders Awards 2018 were presented with the awards at a sold-out awards…
by Terry Hearn High street chains have been alerting customers to data breaches with what seems like increasing regularity in…
In New York, there are now two full-fledged Amazon Books stores, both of which were opened in 2017. I visited both sites,…
During The Linux Foundation's recent Open Networking Summit Europe 2018, I had the opportunity to speak with Dr. Catherine Mulligan,…
The birthplace of Democracy is experiencing a few problems in the area of governance. One solution that’s been suggested could…
This week Uber announced the new Safety Toolkit which, over the next few weeks, will be rolled out to the…
Great guest post by Dr Sandra Bell, Head of Resilience, Sungard Availability Services. 2018 has been a riveting year for…
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