CX

CX lessons from Trip.com

Even though it may be barely known in the West, Trip.com (formerly Ctrip) are the biggest travel agency in China,…

4 years ago

One year on: Tech experts discuss the pandemic’s impact on CX

As we reach the anniversary since Ireland first went into lockdown, it offers a good opportunity to reflect on the evolution of consumer expectations as a…

5 years ago

Genesys – Southern East Africa steps up customer experience focus

Genesys Southern East Africa (SEA) expands as region seeks world-class Customer Experience (CX) solutions CALIFORNIA, United States of America, October…

7 years ago

5 Reasons Why Sales CRM Is Common in USA

Written by Apoorv Bhatnagar  According to sources, CRM is expected to grow three times of what it is today in the…

8 years ago

Understanding the EX (emotional experience) in banking. Duena Blomstrom, FinTech thought leader

By @SimonCocking Fun interview with Duena Blomstrom FinTech and DigitalExperience Consultant #FinServ25, #NextBank100, Top 15 CityAM Influencer, ExCMO&Hd of Sales Meniga, Speaker, Blogger, Angel…

10 years ago

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