Imagine it’s 7:00 in the evening and you are driving back to your home from work, making use of navigation app so that it can make you reach your destination th...
Salesforce, the global leader in CRM, today announced new artificial intelligence and productivity solutions that empower customer service agents to focus more ...
Trend watching
For me, trend watching started a long time ago with Faith Popcorn and the popcorn report. Then we had “Funky business”, “Future files”, “Megachange 2050”, “The Shift” and a speeding up of more books on the future in the last year. Boo...
A new survey by Voxpro – powered by TELUS International reveals how consumers feel about CX and technology.
Customer experience (CX) strategies, channels and...
For the majority (80 percent) of Irish financial services leaders, customers must come first if their organisation is to succeed in the long-term, with 7-in-10 ...
In 2019, technology has evolved so much that it’s very much a case of adapt or die for all businesses. If you feel as though yours has fallen by the wayside recently and has failed to keep up with changing markets and consumer tastes, it might be tim...
February 7, LONDON—London-based AI startup DataSine, which combines expertise in psychology and machine learning to help businesses personalize their communicat...
Fenergo, the leading provider of digital Client Lifecycle Management (CLM) software solutions for financial institutions, today announced findings from the comp...
Barcelona (Spain), January 4th. StockBot robot automates stocktaking and optimizes inventory management in retail stores, solving a challenge that is still pending in the sector. The robot combines RAIN RFID, vision, and autonomous navigation, and af...
