Written by Jason Grills Virgin Group CEO, Sir Richard Branson has become a name to reckon with in the business…
Leaders struggling to harness the power of data despite strong digital transformation ambitions Businesses in Ireland are failing to fully…
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Microsoft Ireland and Codec research shows: 65% of Irish organisations with customer contact centres currently view Artificial Intelligence (AI) as…
What is your background briefly? I have 30+ years of experience in New York City, San Francisco and globally within…
How good customer service can be aided by great technology, yet it can never be replaced by it! Good customer…
From everything I hear and read, it's fair to say that brand marketing teams -- at least at major consumer-facing…
Written by Alice Jones Are you one of those people who generally think of big names when the word ‘brand’…
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