By @SimonCocking review of Connected Strategy, Building Continuous Customer Relationships for Competitive Advantage. Available from Amazon here. See more book…
Software development company Dataconversion, which has evolved with the constantly changing technological landscape for over 45 years, says that companies…
We asked some of Europe’s leading innovation experts, entrepreneurs and thought leaders for their best tips on innovation and how…
Salesforce, the global leader in CRM, today announced new artificial intelligence and productivity solutions that empower customer service agents to…
Guinness maintains position as Ireland’s most valuable brand, brand value €2.5 billion • Mixed fortunes for Irish banks: AIB brand…
Trend watching For me, trend watching started a long time ago with Faith Popcorn and the popcorn report. Then we…
Social media is emerging as the best tool to reinforce messaging and increase sales. Such platforms also gather leads and…
A new survey by Voxpro – powered by TELUS International reveals how consumers feel about CX and technology. Customer experience…
For the majority (80 percent) of Irish financial services leaders, customers must come first if their organisation is to succeed…
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