Sungard Availability Services achieves Managed Service Provider Partner status from Amazon Web Services

Sungard Availability Services (Sungard AS) has attained the AWS Managed Service Provider (MSP) Partner designation after meeting the criteria of a rigorous independent audit. Sungard AS joins an exclusive group of Amazon Web Services (AWS) MSP companies, differentiating itself by focusing on the delivery of resilient, recoverable IT solutions on AWS.

Earning the MSP partner designation is further evidence that Sungard AS is leveraging its exceptional disaster recovery track record to provide the next-generation resilient services for the hyperscale cloud of the future. As one specific example, Sungard AS has the unique ability to provide recovery Service Level Agreements (SLAs) for complex applications that require high availability within a single AWS Availability Zone, a managed offering not available elsewhere in the market.

“Sungard AS is a global leader in building resilient cloud solutions for mission-critical workloads, which means we can offer services, capabilities and knowledge that few AWS MSP partners can,” said Josh Crowe, Chief Technology Officer at Sungard AS. “Achieving MSP partner status confirms what our customers have long known: Our deep expertise in IT infrastructure, and now AWS, allows us to deliver greater value, efficiency, and resilience in the cloud.”

As an accredited Managed Services Provider partner of AWS, Sungard AS:

• possesses deep AWS knowledge and the right IT Service Management capabilities to deliver cloud managed services,
• is skilled at cloud infrastructure and application migration leveraging DevOps best practices to support its customers,
• delivers value to customers by offering proactive support and monitoring, automation and cost management for its customers’ environments.

After the extensive audit, Sungard AS was lauded for utilising proven tooling to support AWS customers, developing a single sign-on (SSO) portal for customer and account management, its robust DevOps team utilising core DevOps tooling and expertise, and its strong focus on the continued training of DevOps and cloud division personnel, who currently hold 60 AWS certifications and 544 business and technical accreditations.

Ireland-based Expert Revenue Systems (XRS), which specialises in credit control, collections, debt recovery, and litigation solutions, in one such customer that has benefitted from this support. It has worked with Sungard AS to introduce Cloud Recovery – Amazon Web Services with an SLA-backed service for disaster recovery, assuring availability and recoverability of service. Sungard AS Cloud Recovery – AWS solution now provides XRS with a four-hour Recovery Time Objective (RTO) SLA for its environment. This has allowed the company to achieve GDPR compliance ahead of schedule and offload SLA risk to Sungard AS. XRS can also now offer the business greater protection against possible data corruption by leveraging AWS EMS snapshots, which provides recovery points every 10 minutes and 60 minutes, every day for 30 days.

Sungard AS’ end-to-end hybrid IT services include cloud management for production and recovery, colocation, managed hosting, and security consulting across a global footprint.