PharmacyConnect surpasses 200,000 patient interactions, transforming the pharmacy experience in Ireland

PharmacyConnect, the leading Irish pharmacy app platform, has announced that it has enabled pharmacies nationwide to fulfil a remarkable 200,000 patient interactions since its initiation in late 2021.

Specialising in tailored pharmacy apps based on a common platform with integrated payment and delivery functionality, PharmacyConnect is redefining patient-pharmacy interactions across Ireland. Initially conceived in response to the challenges of the Covid-19 pandemic, PharmacyConnect has grown, integrating seamlessly into the everyday operations of over 200 pharmacists and pharmacy staff at dozens of pharmacies, enhancing efficiencies, with an average 30% time-saving by shifting patient queries online, and reducing the risk of errors; in turn, elevating patient experiences.

Cormac McKenna, Founder and CEO of PharmacyConnect, explained, “While Covid-19 was the catalyst for embarking on our journey with PharmacyConnect, our vision was always broader. The platform was designed for longevity, to serve beyond the immediate needs of the pandemic. Our current data highlights our success; with substantial uptake and retention, pharmacies are experiencing significant ROI from day one; with a resounding 9 out of 10 patients returning to their pharmacy app after their initial engagement. We are thrilled that PharmacyConnect has hit the significant milestone of surpassing 200,000 patient interactions – a testament to its relevance for both pharmacies and their patients.”

Cormac continued “We see some pharmacies approaching an incredible 50% of their patient orders happening exclusively through their app; and with the time savings that go with this usage, having an app on the PharmacyConnect platform is being compared to having an extra staff member on the team, working 24/7.”

Piero Cambursano of Newtownpark Pharmacy in Blackrock, Co. Dublin, a pioneer in adopting the platform, said “PharmacyConnect has been transformative for us. Our 5-star app symbolises our enduring connection with our patients. It has been pivotal in enhancing our operations and the significant growth we’ve seen in its use by patients over the past six months. The feedback from our customers is overwhelmingly positive across all age groups. It underscores that patients, even those into their 90s, appreciate a simple, seamless way to interact with us, and PharmacyConnect enables that.”

PharmacyConnect is setting its sights on developing key partnerships within the Irish healthcare landscape, and is in discussions with prospective partners that will allow community pharmacies to drive further efficiencies in their operations, and help foster the strong position of pharmacies in primary healthcare. This advancement comes during a time of rapid evolution in community pharmacies, including the Irish Pharmacy Union’s campaign for better dispensing remuneration from the HSE; and the establishment by the Minister for Health Stephen Donnelly of an Expert Taskforce to support the expansion of the role of pharmacists in Ireland.

Headquartered in Bray, Co. Wicklow, PharmacyConnect was awarded the Innovation in Community Pharmacy accolade at the 2022 Irish Pharmacy Awards.

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