O2 operate an email system for their customers but a while back they made it unavailable for new customers. They have had numerous problems with it for the past while and yesterday they annoucned they would be shutting down the service.
As some of you are aware the o2.ie email service has been experiencing frequent service disruptions since the end of January. The service, which is free, is used by approximately 16,000 customers (which is 1% of O2’s total customer base).
O2 has been working to resolve the technical issues which have been causing the disruptions as a matter of urgency. However, the technology platform on which the email service is based has become outdated and it is our view that the quality of service it provides is no longer of a high enough standard for our customers.
Regrettably, we have taken the decision to discontinue the service, effective from 21 March 2012.
We sincerely apologise for the inconvenience this will cause to affected customers, who we are in the process of contacting directly.
We are advising o2.ie email users to set up a new address with another email service provider as soon as possible and to transfer any information they wish to keep to their new account. It is likely that there will be ongoing service disruptions in advance of this date, however we will undertake best endeavours to ensure stability of service.
O2 would like to clarify that no customer data has been lost as a result of the recent service disruptions.
If you’re a user of O2 email we’d recommend you begin moving your email from it to some other service. Ensure that you get all your contacts from it too and remember to notify any of your own contacts about the change in email address. Also check to make sure you update any web links or advertisements/leaflets with the new email address so you dont loose any important emails/clients/potential customers etc… This needs to be done before the 21st of March 2012. Dont leave it until the last minute. Thoughts and comments below.