Tech News

New book says 80% of consumers rate experience over product

Adrian Webster’s newly published book ‘Tiny Noticeable Things: The Secret Weapon to Making a Difference in Business’ reveals the power of detail. 

About the Book

‘Tiny Noticeable Things’ (TNT) focuses on creating inspirational leadership that builds happy high-performance winning teams, and in turn, creating outstanding customer service.

In the book, Webster highlights how people forget the ‘Tiny Noticeable Things’ and although small create the biggest, longest-lasting impressions in people’s minds.

TNTS have explosive power in business, life and with these details, you’ll learn how to get outstanding results.

How does this book help you?

Webster is a best-selling business author and motivational speaker, and through his book shares not only his insight but invites over 100 people to share their perspective on the positive effect ‘Tiny Noticeable things’ have for the business.

It could be a gesture as small as remembering a person’s first name or sending a handwritten note, but the effect of even the smallest act of personal acknowledgment is phenomenal, whether it be a customer or employee.

Webster demonstrates how these Tiny Noticeable Things make the difference between 4 and 5-star service, and elevate the real leaders above those bosses who are just managers.

The book highlights you have to put customers at the heart of everything, and stay ahead of the competition, and when TNTs are applied accurately they ensure a positive work environment.

Find your secret weapon and succeed with the help of Adrian Webster’s, ‘Tiny Noticeable Things: The Secret Weapon to Making a Difference in Business’.

About the Author

Adrian Webster, the son of a Yorkshire coal miner, is now an internationally best-selling business author and one of the most popular motivational speakers in Europe today.

‘Riot policeman’, ‘milkman’ and ‘salesman’ were just a few of the entries on Adrian Webster’s CV before he moved to the IT industry and discovered an ability in himself to inspire everyday people to achieve extraordinary results.

Ria McGuire

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