Every single customer is unique Steve Joyner Avaya VP UK & Ireland

Since the pandemic started nearly two years ago, remote working has become part of our everyday lives, but everyone does it differently. Avaya knows no two businesses remote work the same, and offers cloud communications and workstream collaboration solutions to help with this. Ronan talks to Steve Joyner Avaya VP UK & Ireland about this and more.

Steve talks about this his background, what Avaya does, remote working through the pandemic, why the focus on the employee experience drives the customer experience and the positive business outcomes, and why businesses must move from a product-oriented approach to an agile, customer-centric focus that is able to compete in today’s experience economy.

Steve began at Avaya following the acquisition of Nortel in 2009 and has held multiple engineering, sales and channel roles in the UK and the Middle East over his successful, 30-year career. Prior to his current role Steve was the company’s European channel lead.

In this role, he led a team of regional channel managers to drive significant growth through an extensive, diversified network of business partners and resellers across Europe. He played a critical role in improving the company’s various channel programs globally and expanding its channel business.

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