Dell Technologies collaborates with Crann Centre to harness AI for social good

Dell Technologies has today announced that it has teamed up with the Crann Centre, a Cork-based charity, to develop an AI-powered solution that enhances care for children, adults and families living with neuro-physical disabilities. This collaboration has resulted in the development of a bespoke AI-powered intake application that reduces the administrative burden on Crann staff, streamlines intake processes, and enhances organisational efficiencies and service delivery.

The collaboration began as a local volunteering connection, and it has since evolved into a relationship that harnesses the power of AI to support how care is delivered to families living with neuro-physical disabilities. Dell Technologies’ Global Presales team worked closely with Crann to streamline their intake process, reducing processing time by 33%, enhancing data capture, and improving the overall experience for families.

The solution has transformed how Crann performs its client intake appointments, improving the consistency and quality of data captured. The final step, currently in progress, will be the full integration of the app with Crann’s Salesforce system to ensure a single and reliable data source.

With fewer administrative burdens, the Crann team can now devote more time to delivering personalised support, strengthening relationships, and improving care outcomes. This collaboration is a testament to how AI can be used for societal good, increasing Crann’s capacity to serve more families without requiring additional resources.

Speaking about the collaboration Des O’Sullivan, Vice President, Dell Technologies Customer Solution Centres said “At Dell Technologies, we believe innovation truly matters when it drives meaningful change in people’s lives. Through a shared commitment of making a difference, our team at Dell Technologies collaborated with Crann to develop an AI-powered solution keeping in mind Crann’s deep-rooted commitment to family-centred wraparound care.

“With the AI-powered solution that our team helped to create, Crann has increased capacity, allowing them to serve more families than requiring additional resources. The benefits extend far beyond efficiency; Crann team members now have the time and space to focus on deep, meaningful interactions with clients and their families, strengthening emotional and practical support.

“As we look to the future, we’re proud of what has been achieved. Our Dell Technologies team in Ireland and our broader Global Presales team has been at the heart of this journey, bringing Dell’s AI innovation to life in a way that delivers real and lasting value to our community partners.”

The Dell-built solution is designed with future scalability in mind, offering a framework that can be adapted across sectors such as education and customer service.

Crann, which offers wraparound services focused on improving independence and wellbeing, now has increased capacity to deliver support that spans generations underpinned by a shared commitment to personalised care and innovation.