Tell us about MGCool?
MGCOOL, used to be Elephone’s sub-brand, is now a wholly-owned brand covering sports cameras, intelligent wearable devices, and other gadgets. Our flagship products are sports cameras and 360 degree cameras. We have been committed to this field for a long time. Other than that, we are also dedicated to develop smart gadgets. Our central goal is to explore the flexible interaction between humans and technology, to provide everyone with customized and unique service, enable everyone to enjoy outdoors and live a healthier life in the digital world.
They're small, they're simple and they're tough – and they can capture your life like never before. pic.twitter.com/crE4PNazsq
— MGCOOL (@MgcoolOfficial) December 8, 2016
How are you different?
“Enjoy your outdoors and scientific workout” is our design concept, that is, we focus on developing the most intelligent and freshest products and service so as to create a more human-oriented and smarter world. We have always focused on innovation and inspiration. At present, we have successfully developed and launched a series of new products under this brand mainly including sports cameras, quick chargers, ANR (active noise reduction) in-ear earphone.
Today, shared values are more essential than ever before for both enterprises and individuals. MGCOOL defines itself not by particular products, technologies or services, but by persistent values. We consider our customers to be our family and we want them to know all about us. We believe in relationships and are fortunate to be connected to so many people (customers, suppliers, employees) through our products. If our products help families take the time to come together and enjoy a healthy and wonderful life, we feel we’ve done something good.
Why will the company/product do well?
We are committed to providing our customers with high quality products and good service. In a time when quality seems to be compromised by price, we are determined to be different and continue to offer the genuine quality. We never compromise our commitment to our products, or regard for our brand, or our loyalty to our customers, vendors and staff.
Where are you based?
We are located in China’s biggest economic center – Shenzhen City. The office building seats at Cloud Industrial Park of Longgang District, Shenzhen, Guangdong province, China.
When was the company launched?
MGCOOL once belonged to ELEPHONE which was established in 2006. As the growth of brand’s influence and team, MGCOOL gained independence from ELEPHONE in early 2016.
What type of people (market segment) are you trying to attract to your product?
At present stage, we target our market on North American and European areas. However, we aim to provide both quality products and service for a worldwide coverage of the best maps in the market.
— MGCOOL (@MgcoolOfficial) December 8, 2016
Tell us about your team?
At MGCOOL, all employees understand, know and implement our quality policy in their day to day operations. We strive to provide our customers with products and services that meet and even exceed their expectations. We are committed to continuous improvement and – our Quality Management System provides a framework for measuring and improving our products and performance. Moreover, we strive for an optimal product that meets customers’ expectations. And we provide services to improve the data for these products.
The following systems and procedures are in place to support our aim of total customer satisfaction and continuous improvement:
- Training and development for our employees
- Extensive Product Test & Product Release processes
- Continuous to learn the acknowledge of modern technology
Our internal procedures are regularly reviewed both internally and externally to ensure we provide our customers with the best products – on time and at the right quality.
What are our long term plans for your product / company?
To position the business as the global leader in sports cameras and smart gadgets. This demands the continued upgrade of our products and customer service, all part of our roadmap.
We continually look for ways to improve our site and the way we serve you and we’d love to hear from you. If you have any questions, comments, or suggestions, please call us at +86 0755-84745273 or send us an email ([email protected]).