2021 proved to be an incredibly turbulent year for organisations. The impact of the pandemic on customer behaviour continued to be keenly felt across all indust...
By @SimonCocking review of Connected Strategy, Building Continuous Customer Relationships for Competitive Advantage. Available from Amazon here. See more book r...
Salesforce, the global leader in CRM, today announced new artificial intelligence and productivity solutions that empower customer service agents to focus more of their time on the human side of service — tasks that require social intelligence, criti...
A new survey by Voxpro – powered by TELUS International reveals how consumers feel about CX and technology.
Customer experience (CX) strategies, channels and...
Virgin Media, one of Limerick’s biggest employers, has been recognised as having the ‘Best Customer Experience’ by the Irish Customer Contact and Shared Service...
Heather Reynolds has been appointed CEO at Eishtec, one of Ireland’s leading customer service providers which employs 1,500 people across Ireland and the UK
Eishtec has clients spanning Telecoms, Social Media, Healthcare, EdTech and FinTech and su...
Leading Freelance Platform Offers “MOON” Access To 675,000 On-Demand Hires
Moonlighting, a leading freelance hiring platform announced today the launch of th...
I recently spoke with Cal Henderson the CTO from Slack whilst he was visiting his Dublin office and got the latest on their products GRID and Shared Channels.
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Two Enterprise Ireland backed fintech companies Global Shares and Know Your Customer have announced new strategic partnerships with Hong Kong partners. The deals were announced at Hong Kong Fintech Week during Enterprise Ireland’s trade mission to Ch...
