Describe the company – the elevator pitch …
DocuSign is changing how business gets done by empowering companies and users to sign, send and manage documents anytime, anywhere, on any device, with confidence.
DocuSign removes friction by replacing printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organisations of all sizes and industries are using DocuSign to accelerate contracts, approvals and workflows, and take payments. As a result, the company’s offering enables fully digital processes that save money, increase efficiency, and move business forward.
More than 300,000 companies and 200 million users in 188 countries worldwide currently use DocuSign. We’re adding more than 130,000 new users a day, and our transaction volume on the service is growing by more than 70% YoY.
How are you different?
We have found that customers choose DocuSign for three primary reasons: choice, experience and trust. DocuSign works with the applications, services, and devices that organisations already use. Our solutions are simple to use, implement and manage, which drives immediate user adoption, and they deliver the most reliable and globally trusted service for digital transactions.
For example, when Virgin Holidays chose to implement DocuSign, it translated into immediate benefits and results for the company. The company realised £10,000 in annual savings on material costs, printing, and postage; saved 12 days per customer in the customer signing process; and saved 110 minutes per executed contract on purchasing contracts.
Where are you based?
DocuSign headquarters is in San Francisco, USA, but we have offices worldwide – from London to Tokyo, Singapore to Sydney. A comprehensive list of DocuSign office locations is available here.
When was the company launched?
DocuSign was founded in 2003 by Court Lorenzini, Tom Gonser and Eric Ranft. We began sales in 2005, and added support for iPhone, iPad and phone-based user authentication in 2010. Growth during the intervening years and since has been exponential, and has centered around diversification of the platform, key global partnerships with industry leaders and rapidly accelerating uptake of our solutions worldwide.
What have been your biggest wins to date?
Our customer relationships represent huge ‘wins’ for us. We’re proud to work with industry leaders across almost every sector. For instance, Microsoft uses DocuSign for a huge number of business functions across multiple departments. AstraZeneca uses DocuSign to simplify clinical operations, decrease development costs, and reduce risk in security and compliance to bring treatments to market sooner and more efficiently. And insurance provider LV= has claimed back five days processing time for customers using DocuSign’s online signatures. The value DocuSign can add for enterprises has been acknowledged with multiple award wins.
But equally, DocuSign has achieved significant recognition in terms of the value it can deliver for SMEs. According to a recent survey from Tech City UK, looking into the most important cloud-based tools for startups, DocuSign was the only company named by respondents as being essential in the field of legality and compliance.
Who are you trying to attract to your product?
We aim to work with organisations across all industries and sectors that wish to transform how they do business; saving time, reducing costs and improving productivity in the process. Modern companies must be able to move at a lightning-quick pace, scale to meet demand and cater for an increasingly mobile workforce. If your organisation is looking to achieve the above and more, DocuSign would love to hear from you!
What are your plans for the future?
DocuSign’s future plans are concentrated around broadening the range of use cases and solutions for customers. For instance, it recently acquired machine-learning startup Appuri in order to enhance the advanced analytics within our products and business processes. Another key area of focus is to harness the potential of blockchain – the distributed ledger technology that underpins cryptocurrencies and, perhaps even more interestingly, smart contracts.
Smart contracts consist of self-enforcing, trusted agreements that automatically update according to external factors through living code. As an example, DocuSign and Visa developed a proof-of-concept for making fast, secure contracts and payments from Visa’s connected car, such as arranging an insurance policy. But this is just the beginning – similar processes could be applied to buying a new home and setting up the relevant utilities that you need, along with a huge range of additional everyday transactions.
How do people get in touch with you?
For support, sales and general enquiries, you can contact us here.