Building an engagement OS, Emmet Connolly senior director of product design at Intercom

UX/UI has evolved over the past 30 years and one of the biggest evolutions is the GUI interface. Every iteration of the GUI interface has brought along new and exciting features including push notifications. But how do we make sure these UX/UI evolutions are user friendly and designed with the user in mind. Ronan talks to Emmet Connolly, senior director of product design at Intercom about this and more.

Emmet talks about his background, how Intercom has evolved since he has been there, an engagement OS, thirty years of design lessons, emoji’s. Emmet also talks about bad design, fonts, and some UX/UI tips.

More About Intercom:

Intercom, the Engagement OS, enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, Intercom offers next-generation solutions for sales, marketing and support teams to convert prospects into paying customers, engage customers throughout their journey and provide world-class support.

Intercom is redefining the customer journey and unifying business silos to deliver ongoing, personalised engagement through in-context interactions. More than 25,000 organisations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver unparalleled user experiences at any scale. Over 600 million end users actively use Intercom every month, sending more than 500 million messages.