Sky awards contract to Abtran creating 130 new jobs in Cork

Sky announces today it has awarded a contract to the leading Irish owned business process management company Abtran who are recruiting 130 new staff to support Sky’s customer service operations.  These roles will join the team already in place at Abtran to support the demands of Sky’s growing business in Ireland and the positions are being recruited immediately.

The announcement was made in Cork by Simon Coveney T.D., Minister for Agriculture, Food and The Marine together with JD Buckley, Managing Director and Derek Stalley, Customer Operations Director of Sky Ireland and Michael Fitzgerald, CEO of Abtran.

This investment furthers enhances Sky’s presence and commitment in Ireland. Sky is the leading pay-tv provider in Ireland and is the fastest growing broadband provider in the country. Employing 900 people in its offices in Dublin, Sky offers the best and broadest range of content, and has made significant investment in home grown programming such as the Emmy award winning Moone Boy, 50 ways to kill your Mammy and Penny Dreadful.

Minister Coveney said, “I’m delighted to welcome these new jobs in Cork where Sky has chosen Abtran as its business process partner for customer service operations.  Both companies are leaders in their respective industry sectors and both are committed to the highest standards of quality and customer service delivery. I particularly welcome the continuing growth of Abtran which is a deeply innovative and impressive Irish business and I wish both companies ongoing success in the future.” 

JD Buckley, MD Sky Ireland added, “As a growing business, our customer contact centres play an integral role in meeting customer requirements.  We’re really pleased to continue our growth and development through this partnership with Abtran which further adds to our strong commitment to provide the highest standards of service for all of our customers throughout Ireland.”

Michael Fitzgerald, CEO of Abtran said, “Abtran places our clients’ brand and customers at the centre of everything we do, making services easier and more accessible.   We look forward to supporting Sky’s ongoing business growth with top quality customer service.”

In July last year,  Abtran also announced 100 new jobs in an expansion of its Consulting and Technology Services Division at the IFSC in Dublin. The company employs over 2,000 people in Cork and Dublin.

Last November (2015), Carlyle Cardinal Ireland (CCI), the Irish private equity fund established by The Carlyle Group (NASDAQ: CG) and Cardinal Capital Group, announced an investment in Abtran. CCI is the largest equity investment fund in the Irish market and brings extensive local and international experience to Abtran which will be of significant strategic benefit to the company in the future.