CITADEL100 Launch New C100 Customer App

CITADEL100, a member of the Keppel Group, own and operate 65,000 square feet of raised-floor data centre space in the National Digital Campus at Citywest in Dublin.

Citadel announced yesterday the launch of its online customer App C100 which is designed to enhance customers’ experience through easier communication and real-time access to data on their respective Colo environment. The launch of the C100 customer App will provide customers with the information associated with their Colos environmental and electrical systems, including the ability to launch and view the status of data centre support tickets and access customer reports on environmental, operational and security metrics.

Karl Hennessy, CEO of CITADEL100 said, “We are excited about the functionality and features this customer app brings as an added benefit to our valued data centre customers.” The App displays real-time metrics for each customer’s data centre environment within CITADEL100’s Dublin data centre, including temperature, humidity and Utility, UPS and Generator Power statistics.

The “PEMAC” section allows customers access to the data centre maintenance management system which allows customers to place and track service request orders through a secure online ticketing system.

Developed by CITADEL100’s operations team, the App utilises CITADEL100’s data centre BMS (Building Management System), which has been programmed by their in-house engineering team. It utilises some 3,000 points to control and monitor all aspects of the data centre environment.

The company plan to add features and functionality over time. The App is available for customers by contacting the CITADEL100 Operations Team and more info can be found on their website.