Written by Tim Dugan

There’s no doubt that great business process management software will help increase productivity. Outdated models for organizing data let too much information fall through the cracks. Without a cohesive way to organize all of the documentation that your employees need, you run the risk of team members not having access to the latest information and updates. You also lose out on the advantage of reporting that gives you better oversight of your processes and performance as a whole.

But this article isn’t about whether or not you should have business process management software – it’s about how to make the most of it. Many companies have trouble organizing their efforts to upgrade. Buying the latest, most touted business process management software won’t make a difference in your business unless it’s implemented properly. ECM Software can be a game changer in terms of increasing profit and productivity, but your team must understand how to effectively use all of the tools available to them.

The good news is that it’s never too late to improve the way you use your tools. If you already have business process management software but aren’t seeing the benefits, these tips can help you refocus your efforts to get the most bang from your buck. If you’re currently looking to upgrade your software, this will give you some good ideas on how to choose a great solution for your needs and how to get the best ROI from the implementation.

Five Tips to Improve Your Workflow with Business Process Management Software

  • Assess Your Current Processes. Great implementation comes with a good understanding of your strengths and weaknesses. Your BPM software is intended to solve problems, and the best way to help this happen is to thoroughly assess your current processes to pinpoint the areas you need to improve. You can contract an expert to assess your system and make recommendations or you can handle this in-house. But it’s important to take time to see which processes are working well and which areas are pain points. This will give you a marker to judge your success going forward.
  • Choose the Software that Meets Your Needs. If you’ve already assessed your processes, you should have a list of the areas you want to improve. This list will help you narrow down the software options, helping you choose ones that have the tools to address your current issues. You should also identify providers that offer good customer service and training options to help your team master the software quickly for a smoother transition.
  • Pick a Lead Person on Your Team. One person on your team should take the lead in learning about the new system, maintaining contact with your vendor, and helping employees to overcome challenges in learning the new software. This method allows a member of your staff to act as the expert for this system. They can oversee how well implementation is going and address areas where the system isn’t being used to its full capacity.
  • Make the Conversion Mandatory. Some of the key struggles with implementation for businesses are caused by not making conversion mandatory. If parts of your staff are using the software but other parts are using their own methods, you’re losing key information and the software isn’t being used to its fullest potential. Some employees will be naturally resistant to learning new software, but once they’ve mastered it, they will see an improvement in workflow and efficiency. Making the switch mandatory across your organization will improve your ROI overall.
  • Review and Tweak Protocol. Set a schedule to review reporting and assess how well your new processes are working. This will give you a good overview of how well the system has been integrated and which areas need improvement.

It’s not enough to just choose a program. You have to commit to implementing the software effectively in order to really reap any benefits. If you have a program that’s not benefiting your company, reassess how you’re using it. You very well may have chosen the wrong software for your needs, but you may also just simply not be taking adequate advantage of the software’s tools.


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