Wellington IT sees more than 130K credit union mobile app downloads since launch

Wellington IT, the tech partner to the Credit Union sector, today announces that it has seen 131,061 downloads of its cuMobile app among Credit Union members in Ireland since its launch in August 2020. The app was downloaded 98,551 times in 2021, compared to 32,510 last year. In total, 92% of Wellington IT’s customer base has signed up to use the app, which in turn gives their customers the ability to manage their accounts entirely online.

The cuMobile app allows more convenient and widespread access to digital services for Ireland’s 3.6 million Credit Union members, such as managing payees, applying for a loan and setting up direct debits. It uses sophisticated biometric technologies to ensure account security and offers a sleek and user-friendly interface. With the increased demand for digital services in the financial sector, the app allows Credit Unions to remain competitive against traditional banks and fintech companies.

Research conducted by Censuswide on behalf of Wellington IT earlier this year found that the demand for digital services among Credit Union members has increased drastically. Of those surveyed, a third (33%) of Credit Union members prefer their banking experience to be completely digital. In comparison, 13% stated they would prefer to carry out all their banking services in a branch, while over half (52%) would like a combination of both.

Ian Glenn, Chief Technical Officer, Wellington IT: “We are thrilled with the huge uptake on the cuMobile app which means that more than 130,000 Credit Union members across Ireland have access to Credit Union services at their fingertips. We have supported a large number of Credit Unions on their digital transformation journeys, and we’re delighted that nine out of every ten of our customers are now signed up to the app. It allows institutions to save time, automate processes, and increase efficiency, while also providing a more interactive and comprehensive experience for Credit Union members.

“Our survey has shown that customers now expect digital and mobile services from their financial institutions. In recent years, we have seen the rise of online banking and digital payments, which has revolutionised how we manage our finances day-to-day. The addition of fintech companies to the Irish market means consumers now have more options than ever regarding service offerings. It is essential that Credit Unions adapt to meet the needs of their members and remain competitive in the market.”

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