Vodafone Named as Ireland’s Leading Operator for Mobile and Fixed Converged Service

Vodafone Ireland has been named the best mobile network for the 9th consecutive year by independent benchmarking organisation umlaut. It assessed all mobile networks available and is the most comprehensive test in Ireland. Vodafone has also been recognised as the ‘Best Choice’ for broadband and mobile converged services.

For mobile, the company achieved ‘Best in Test’ and scored highest above its competitors, with a score of 922 points out of 1000, the highest score ever received for mobile in Ireland. As well as number one nationwide, Vodafone has received “Best in Reliability” with the highest score across this category.

Amanda Nelson, CEO of Vodafone Ireland, said: “We are absolutely delighted with this external recognition of the reliable network experience our mobile and fixed customers enjoy. Our entire team at Vodafone Ireland are passionate about ensuring ‘always on’ connectivity for our customers in homes and businesses throughout the country. We are committed to investing in our network and customer experience, and to score the highest marks ever for any mobile network in Ireland is a great moment and validation of that work.”

Umlaut, which this year assessed more than 200 networks in over 120 countries, tested and measured the performance of networks offering both mobile and fixed broadband converged services across Ireland for the first time. In conducting the mobile benchmark analysis, umlaut carries out a 5,500 km drive and walk test, across five cities, 16 towns and all major roads with 10,000 voice calls and 75,000 data sessions.

This equates to 40% population coverage. The true customer experience is even more extensive, using
crowd-sourced data from 98% of the population and testing an area of 62,962 km2. To measure fixed broadband, 3.7 million samples were collected from 4187 lines.

Vodafone Ireland is amongst the top-performing mobile networks worldwide. When it came to converged broadband services, Vodafone came out on top for fixed broadband with an overall score of 941 points out of 1,000.

The recognition comes as Vodafone continues to invest in its network. Following its €300 million investment over the last three years, an additional €500 million is currently being deployed over the next four years to enhance services for customers.

The investment in the network includes the shut off of 3G and transition to the stronger and more sustainable 4G and 5G networks to provide the most reliable network experience across Ireland. The 3G shut-off has already been successful in Limerick, Cork, and Galway city, with Dublin City set to follow in the coming weeks.

Earlier this year, Vodafone won the award for Best Mobile Performance in 2023 with nPerf for the 2nd year in a row. Nperf points are calculated based on five key performance indicators (KPIs) of Download Speed, Upload Speed, Latency, Web browsing and YouTube Streaming. Vodafone came out on top across Upload Speed, Latency, Web browsing and YouTube Streaming.