Ulster Bank to Utilise Apple’s Touch ID for Mobile Banking App login

From tomorrow Ulster Bank customers will be able to log in to their mobile banking app using only their fingerprint.

Using Apple’s Touch ID fingerprint sensor, Ulster Bank customers who have an iPhone 5s, 6 or 6 Plus will be able to login to their mobile banking app.

Ulster Bank’s customers are increasingly using digital technology to manage their banking. Over 50% of the Banks’ active customers across the island of Ireland use online banking. In Ireland over 34.4 million mobile transactions were completed in 2014. Ulster Bank has seen approximately 28% increase in customers completing mobile transactions since January of this year.

Brian Allen, Head of Direct Banking, Ulster Bank said: “There has been a revolution in banking, as more and more of our customers are using digital technology to bank with us. It is not surprising given the seismic shift in consumers accessing content and services via their smartphones, which account for almost 60% of all mobile users’ handsets. Adding Apple’s Touch ID to our mobile banking app will make it even easier and more convenient for them to access their accounts on the move and manage their finances.”

He continued, “We’re delighted to be the first bank in Ireland to make this innovative new technology available to customers and we continually invest in new technology to respond changing customer patterns. Our goal is to become the best bank for customer trust, service and advocacy so we want to continue adapting our service based on the valuable feedback we receive from our customers every day.”

Apple’s Touch ID login is only available to iPhone 5s, 6 & 6 Plus customers on iOS8 using the latest version of the Ulster Bank app. Customers who don’t want to use Apple’s Touch ID can still access their mobile banking using their passcode.

To use Touch ID, customers need to:

• Have an iPhone 5s or iPhone 6 and register for Apple’s Touch ID in their device settings
• Ensure they have the latest version of the Ulster Bank mobile app downloaded from the App Store
• Go to the main menu within the mobile app
• Select ‘Touch ID’ and follow the steps